Audience Safety Commitment:
Answering Your COVID-19 Questions
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May 5, 2020
The well-being of our audiences, artists, and staff is our top priority, and we assure you that we will follow all recommended public health and governmental guidelines to keep all of those in our Cal Performances family safe and healthy through this extended pandemic.
This may result in changes to our usual ticketing and seating processes, mailing timelines, and day-of-show procedures, and even to the schedule ourselves as we partner together with our artists to plan for what is possible. We anticipate communicating closely with our patrons and community often in the coming weeks and months regarding the current status of our plans.
Along with all of our colleagues in the performing arts world, we are currently exploring all possibilities for seating in our halls in compliance with public health guidelines regarding social or physical distancing. While we do not yet have the final answers, or an answer as to the degree that this will be required, this issue is at the top of our list to solve and we will be doing everything possible to follow recommended guidelines and ensure the safety of our artists, audiences, and staff. We are also implementing changes to our refund and exchange policy to allow patrons as much flexibility as possible.
In order to provide our patrons with the most flexible options and peace of mind, Cal Performances has adopted a new temporary refund policy in response to the COVID-19 pandemic:
For performances that occur on the scheduled date, should you decide you are uncomfortable attending due to the current health crisis, tickets are fully refundable until the Ticket Office closes the day prior to the event (the Ticket Office is closed Mondays). On the day of the performance, tickets may be exchanged for another event in the 2020/21 Cal Performances Season up until 1 hour prior to curtain with no exchange fee (subject to availability). After that time, tickets may be donated (receipt provided).
In the event of performance cancellation or reschedule, tickets are fully refundable. Tickets for cancelled or rescheduled performances may also be donated (receipt provided) or exchanged for another performance in the 2020/21 Cal Performances Season.
This policy is in effect through December 31, 2020, and is subject to revision and extension based on the recommendations of local and national health officials.