Below are answers to some of our most frequently asked questions about everything from ticket policies to lost and found. If you don’t see your question here, please contact the Ticket Office and we’ll be happy to help.

For most events, food is permitted in paper or plastic bags or small soft-sided coolers (no large solid coolers or picnic baskets). There is also a variety of food available there, ranging from french fries and other snacks to burgers, hot dogs, grilled chicken, burritos, pizza, and veggie burgers. No alcohol (it is sold there), no cans or bottles; non-alcoholic beverages in factory sealed plastic bottles are okay. No lawn furniture, no glass containers of any kind. Blankets, pillows, or seat cushions permitted. No cameras or recording devices. All patrons are subject to search before entry.

In addition to being one of the world’s finest presenters of the performing arts, Cal Performances also manages several of the stages on the UC Berkeley Campus, including Zellerbach Hall, Greek Theatre, and Wheeler Auditorium. These performance spaces are often rented out to other University groups and public organizations or event promoters throughout the year, including Bill Graham Presents, the Berkeley Symphony Orchestra, and many others. Some of these organizations also contract with Cal Performances’ Ticket Office on campus to sell tickets for their events as well.

Therefore, it’s highly possible that detailed information or ticket availability for a show (or other events such as UCB graduations!) you may have seen advertised as being presented “in association with Cal Performances” may not be available through our web site as the site is designed to provide only information and ticket sales for those events which make up Cal Performances’ annual performing arts season. Please check the tickets.berkeley.edu site to see if the event is listed and on sale there.

While all ticket sales are final, most tickets may be exchanged for another Cal Performances event or donated back to Cal Performances. Please see our exchange policies and ticket donations pages for more information.

Most tickets may be exchanged (certain restrictions apply). Please see our exchange policies and ticket donations pages for more information.

Because our artists, programs, number of performances and the venues vary greatly from season to season, it’s not possible for us to offer the same seats year after year.

Unfortunately, it usually means that you will have to wait to take your seat until intermission, or at an appropriate interval in the program, as requested and advised by the artists. While we do have a monitor in the lobby of Zellerbach Hall to watch the action on stage while you wait, nothing compares to the real thing. So because parking can be difficult to find in Berkeley close to curtain time, we encourage you to arrive 30–40 minutes prior to an event to ensure that you are in your seat before the curtain rises.

Most performances are not recommended for children under the age of seven; please check with the Ticket Office if you are unsure if a performance is appropriate for younger audience members. As a courtesy to others, parents or guardians may be asked to remove children creating a disturbance during the performance. Please note: All patrons, regardless of age, must have a ticket to enter the theater.

Service fees, which are waived for single tickets at the Ticket Office window, are charged per ticket order. These fees help cover the cost of providing internet and phone services, as well as order delivery.

To learn if we found your lost item, please fill out our form and someone will get back to you.