• 2021/22 COVID-19 Protocols and Reopening Plans

COVID-19 Health and Safety Protocols and FAQs

Important updates to COVID-19 safety protocols

Updated August 23, 2021

Proof of vaccination status and masking is now required for all events

Given current public health directives from state, local and university authorities, proof of full vaccination (defined as two weeks after your final dose) will be required for all patrons for entry to all Cal Performances venues until further notice. (If you have questions about attending with a child under the age of 12, please call our Ticket Office at 510.642.9988 to discuss options.) We are still finalizing the details on the process for showing proof and will be updating the website and communicating with ticket holders directly in the coming weeks as to their options.

In addition, a mask will be required in indoor spaces at all times (including throughout the performance) in accordance with City and University policies. We also strongly encourage mask-wearing in outdoor venues.

While currently there are no state, municipal, or campus social distancing capacity restrictions for Cal Performances venues, we retain the ability to make necessary widespread changes to our venue configurations should current public health conditions and guidelines warrant reductions in available seating. Ticket holders will be notified via email should conditions change.

Should a change in policy or public health conditions make you uncomfortable with your ticket purchase for any reason, we will be happy to issue a refund upon request.

2021/22 Season Calendar

2021/22 Season Frequently Asked Questions (FAQ)

Have a question? Chances are we have an answer.

As we return, please be assured that your health and safety are our top priority. See a full list of COVID-19 guidelines, protocols, and policies.

Yes. Given recent current public health directives from state, local and university authorities, proof of vaccination (defined as two weeks after your final shot) will be required for all patrons for entry to all Cal Performances venues and performances until further notice. (If you have questions about attending with a child under the age of 12, please call our Ticket Office at 510.642.9988 to discuss options.)

We are finalizing the details on the process for showing proof and will be updating the website and communicating with ticket holders directly in the coming weeks as to their options.

Ticket holders will be required to wear a mask in indoor spaces at all times in accordance with City and University policies. We also strongly encourage mask-wearing in outdoor venues.

2021/22 On Sale Dates

Aug 3, 12n Subscriptions and Single Tickets to Donors at the Producer’s Circle level and above
Aug 17, 12n Subscriptions and Add-on Tickets to Donors $100-$1,499 and Renewing Subscribers*
Aug 20, 12n Single Tickets to Donors $100-$1,499 and Renewing Subscribers*
Aug 24, 12n Subscriptions and Single Tickets to Email Club; UC Berkeley Faculty, Staff, & Students
Aug 27, 12n Subscriptions and Single Tickets to General Public

*You’re a Renewing Subscriber if you were a 2019/20 or 2020/21 Season Subscriber or purchased the Cal Performances at Home Fall or Spring Streaming Package.

Though the process for ordering tickets this year is a bit different, your priority ticketing benefits remain the same. Your level of patronage qualifies you for a two-week priority ordering period, from August 3 through August 16.

Starting on August 3 at noon, you can order subscriptions and add-on tickets two ways:

1) Online: Go to the exclusive Producer’s Circle donor password-protected page. The password for this page can be found in the letter included in the season brochure that was mailed to you, or in the email sent to you on August 3. Select your performances and/or series and be sure to indicate any specific seating preferences in the “Seating Requests” box.

2) By phone: If you prefer to place your order over the phone, or if you wish to use your on-account credit from previously canceled events to purchase your 2021–22 tickets, call the Ticket Office at 510.642.9988.

You will receive your tickets by email, and they can also be accessed in your Cal Performances account.

Though the process for ordering tickets this year is a bit different, your priority ticketing benefits as a valued donor or returning subscriber remain the same. Your level of patronage qualifies you for a one-week priority ordering period, from August 17 through August 23.

Starting on August 17 at noon, you can order subscriptions and add-on tickets two ways:

1) Online: Go to the exclusive Donor and Subscriber password-protected page. The password for this page can be found in the letter included in the season brochure that was mailed to you, or in the email sent to you on August 17. When ordering online, our system will automatically select the best available seats for you. After placing your order online, you can contact the Ticket Office at 510.642.9988, and our staff will assist you with selecting your preferred seats. 

2) By phone: If you prefer to place your order over the phone, or if you wish to use your on-account credit from previously canceled events to purchase your 2021–22 tickets, call the Ticket Office at 510.642.9988.

You will receive your tickets by email, and they can also be accessed in your Cal Performances account.

The Cal Performances Ticket Office on campus is not open at this time, and we are unable to accept mail or in-person orders. All tickets and subscription orders must be placed online, or by calling the Ticket Office at 510.642.9988.

Subscription service fees are $19 per order when ordering by phone, $10 per order when ordering online, and $14 per order for single tickets. Service fees are waived for Producer’s Circle and above.

For the peace of mind of our patrons, and to provide the most flexible options possible, Cal Performances has adopted a temporary exchange and refund policy. Should you decide you are uncomfortable attending a performance due to health concerns, tickets are fully refundable until the Ticket Office closes the day before the event in question (the Ticket Office is closed Mondays).

On the day of the performance, and subject to availability, tickets may be exchanged for another event during our 2021–22 season up until one hour prior to curtain time with no exchange fee. After that time, tickets may be donated.

In the event of performance cancellation or rescheduling, tickets are fully refundable. Tickets for cancelled or rescheduled performances may also be donated (receipt provided) or exchanged for another performance during our 2021–22 season.

This policy is in effect through December 31, 2021, and is subject to revision and extension based on the recommendations of local and national health officials.

Yes, all venues are wheelchair accessible. When ordering tickets online, please choose designated wheelchair locations for reserved seating performances. Persons who wish to request disability-related accommodations, including sign language interpreters, should contact the Ticket Office at least two weeks in advance of the performance to ensure the best possible arrangements. Patrons using a TTY, please contact us via California Relay Service by dialing 711 or 800.735.2929.

Season Brochure—if you received a season brochure in the mail, we suggest you have it handy as you choose the shows you want to include in your subscription. The brochure contains full descriptions of all of the shows, organized by genre. It also includes a season calendar listing with ticket prices for every level. If you didn’t receive a brochure, you can download a PDF of it, or request that one be sent to you.

The 2021/22 Season page allows you to browse the season lineup online. You can view the entire season, or filter by genre and date. For each event, you’ll see a link where you can “learn more,” which will take you to the event details page.

The event details page provides additional information about the show, including more photos and videos, the program (if available), and the available subscription packages.

To browse the events by genre online, visit the pages listed below:

Explore Chamber Music & Orchestra
Explore Recital
Explore Early Music
Explore New Music
Explore Dance
Explore Theater
Explore Jazz
Explore Holidays
Explore Pop
Explore Year-Round Favorites

Can’t find the answers you’re looking for?
Email us at tickets@calperformances.org
Call the Ticket Office at 510.642.9988

2021/22 On Sale Dates

Aug 3, 12n Subscriptions and Single Tickets to Donors at the Producer’s Circle level and above
Aug 17, 12n Subscriptions and Add-on Tickets to Donors $100-$1,499 and Renewing Subscribers*
Aug 20, 12n Single Tickets to Donors $100-$1,499 and Renewing Subscribers*
Aug 24, 12n Subscriptions and Single Tickets to Email Club; UC Berkeley Faculty, Staff, & Students
Aug 27, 12n Subscriptions and Single Tickets to General Public

*You’re a Renewing Subscriber if you were a 2019/20 or 2020/21 Season Subscriber or purchased the Cal Performances at Home Fall or Spring Streaming Package.

Updated August 6, 2021

Important updates to COVID-19 safety protocols for the Not Our First Goat Rodeo at the Greek Theatre

Proof of vaccination status or negative COVID-19 test is now required for entrance

In order to formulate protocols for this performance that are best for the continued health and safety of our audiences, staff, and artists during this period of rising COVID-19 cases in the Bay Area, Cal Performances will be requiring all patrons to show proof of vaccination (must be at least two weeks past final dose) or a negative COVID-19 test within 48 hours from the time of entry to the theater in order to attend this performance.

Find out where to get a COVID-19 test.

Health Pass by CLEAR app

To ensure a faster and easier process to enter the venue, Cal Performances is very grateful for the assistance of our promoter partner at the Greek Theatre, Another Planet Entertainment, in allowing our patrons to implement Health Pass by CLEAR for entry to the concert.

HOW TO DOWNLOAD THE CLEAR APP AND OBTAIN YOUR HEALTH PASS

Before you start, have your photo I.D. and proof of vaccination or negative test documentation handy, as they will be needed to obtain your Health Pass.

Health Pass by CLEAR app

  1. Provide your mobile number to receive a one-time SMS to download the app or
    locate the CLEAR app directly from the app store on your mobile device.
  2. Download the CLEAR app and enroll for FREE.
  3. Tap the GET STARTED button on the CREATE YOUR HEALTH PASS screen.
  4. Choose the GREEK THEATRE under the EVENTS heading.
  5. Follow the step by step instructions in the app to load your CA Digital Vaccination Card, CDC Vaccine Card, or negative test results. To access your CA Digital Vaccination Card please visit myvaccinerecord.cdph.ca.gov.
  6. GREEN or AMBER pass means you are good to go!

If you get a “There is an existing membership associated with this email address” error message when setting up your account, you can try with a different email address. If you continue to have issues, or for any other technical questions, contact CLEAR Member Services at (855) 253-2763.

Watch a short video that demonstrates how to download the CLEAR app and create your Health Pass.

All attendees are highly encouraged to show a Green Health Pass (if vaccinated) or an Amber Health Pass (if providing a negative COVID-19 test) on the CLEAR app to ensure a quick and easy entry to the venue.

While use of the Clear app is highly encouraged to help expedite your timely entrance to the theater, you can also provide either paper or electronic documentation (including photo of card) of your vaccination or COVID-19 test results, along with photo ID, to enter.

Give Yourself Extra Time

Even though the use of the CLEAR app has been arranged in order to streamline the audience’s entrance, we ask that patrons allow extra time before the performance start for their arrival at the Greek Theatre, especially when using alternative documentation.

Mask Requirements

While Cal Performances strongly encourages all guests to wear masks during the performance when not eating or drinking in order to keep their fellow attendees and themselves as safe as possible during this period of increased transmission, masking is not required in the outdoor sections of the Greek Theatre at this time. Please note that per the Bay Area’s reinstated indoor masking mandates, masking will be required in all indoor spaces in the Greek Theatre, including restrooms.

Seating Capacity

At this time, the Greek Theatre is available at 100% capacity for Not Our First Goat Rodeo. While currently there are no state, municipal, or campus capacity restrictions on Cal Performances venues due to social distancing mandates, Cal Performances retains the ability through mobile ticketing to make necessary widespread changes to our venue configurations should current public health conditions and guidelines warrant reductions in available seating. Ticket holders will be notified via email should conditions change.

Mobile Tickets

You will receive your mobile tickets by email (under the subject line of “Here are your Cal Performances Tickets”), or you can access your tickets any time online in your Cal Performances account.

Make sure to have your mobile ticket(s) on your mobile device ready for scanning prior to approaching the venue gates.

We suggest, if you ordered for multiple people, that your entire party enter together as it is difficult to separate mobile tickets in one order. You can try printing your tickets, however they are not formatted for printing and you may encounter issues.

Policy Changes and Refund Policy

We understand that these changes in policy may not be agreeable for everyone, including those who may have already purchased tickets. We greatly appreciate your understanding of our efforts to provide the best possible experience for the widest group of guests. We are happy to issue immediate refunds upon request for this performance if you are uncomfortable with these policies for any reason.

Thank you in advance for your help in partnering together for a safe return to live performance in our venues. Please watch your email in the coming days prior to the performance for additional health and safety information related to your Greek Theatre performance.