COVID-19 Health and Safety Protocols and FAQs
Important updates to COVID-19 safety protocols
Updated August 23, 2021
Proof of vaccination status and masking is now required for all events
Given current public health directives from state, local and university authorities, proof of full vaccination (defined as two weeks after your final dose) will be required for all patrons for entry to all Cal Performances venues until further notice. (If you have questions about attending with a child under the age of 12, please call our Ticket Office at 510.642.9988 to discuss options.) We are still finalizing the details on the process for showing proof and will be updating the website and communicating with ticket holders directly in the coming weeks as to their options.
In addition, a mask will be required in indoor spaces at all times (including throughout the performance) in accordance with City and University policies. We also strongly encourage mask-wearing in outdoor venues.
While currently there are no state, municipal, or campus social distancing capacity restrictions for Cal Performances venues, we retain the ability to make necessary widespread changes to our venue configurations should current public health conditions and guidelines warrant reductions in available seating. Ticket holders will be notified via email should conditions change.
Should a change in policy or public health conditions make you uncomfortable with your ticket purchase for any reason, we will be happy to issue a refund upon request.
2021/22 On Sale Dates
|Aug 3, 12n||Subscriptions and Single Tickets to Donors at the Producer’s Circle level and above|
|Aug 17, 12n||Subscriptions and Add-on Tickets to Donors $100-$1,499 and Renewing Subscribers*|
|Aug 20, 12n||Single Tickets to Donors $100-$1,499 and Renewing Subscribers*|
|Aug 24, 12n||Subscriptions and Single Tickets to Email Club; UC Berkeley Faculty, Staff, & Students|
|Aug 27, 12n||Subscriptions and Single Tickets to General Public|
*You’re a Renewing Subscriber if you were a 2019/20 or 2020/21 Season Subscriber or purchased the Cal Performances at Home Fall or Spring Streaming Package.
Updated August 6, 2021
Important updates to COVID-19 safety protocols for the Not Our First Goat Rodeo at the Greek Theatre
Proof of vaccination status or negative COVID-19 test is now required for entrance
In order to formulate protocols for this performance that are best for the continued health and safety of our audiences, staff, and artists during this period of rising COVID-19 cases in the Bay Area, Cal Performances will be requiring all patrons to show proof of vaccination (must be at least two weeks past final dose) or a negative COVID-19 test within 48 hours from the time of entry to the theater in order to attend this performance.
Health Pass by CLEAR app
To ensure a faster and easier process to enter the venue, Cal Performances is very grateful for the assistance of our promoter partner at the Greek Theatre, Another Planet Entertainment, in allowing our patrons to implement Health Pass by CLEAR for entry to the concert.
HOW TO DOWNLOAD THE CLEAR APP AND OBTAIN YOUR HEALTH PASS
Before you start, have your photo I.D. and proof of vaccination or negative test documentation handy, as they will be needed to obtain your Health Pass.
- Provide your mobile number to receive a one-time SMS to download the app or
locate the CLEAR app directly from the app store on your mobile device.
- Download the CLEAR app and enroll for FREE.
- Tap the GET STARTED button on the CREATE YOUR HEALTH PASS screen.
- Choose the GREEK THEATRE under the EVENTS heading.
- Follow the step by step instructions in the app to load your CA Digital Vaccination Card, CDC Vaccine Card, or negative test results. To access your CA Digital Vaccination Card please visit myvaccinerecord.cdph.ca.gov.
- GREEN or AMBER pass means you are good to go!
If you get a “There is an existing membership associated with this email address” error message when setting up your account, you can try with a different email address. If you continue to have issues, or for any other technical questions, contact CLEAR Member Services at (855) 253-2763.
Watch a short video that demonstrates how to download the CLEAR app and create your Health Pass.
All attendees are highly encouraged to show a Green Health Pass (if vaccinated) or an Amber Health Pass (if providing a negative COVID-19 test) on the CLEAR app to ensure a quick and easy entry to the venue.
While use of the Clear app is highly encouraged to help expedite your timely entrance to the theater, you can also provide either paper or electronic documentation (including photo of card) of your vaccination or COVID-19 test results, along with photo ID, to enter.
Give Yourself Extra Time
Even though the use of the CLEAR app has been arranged in order to streamline the audience’s entrance, we ask that patrons allow extra time before the performance start for their arrival at the Greek Theatre, especially when using alternative documentation.
While Cal Performances strongly encourages all guests to wear masks during the performance when not eating or drinking in order to keep their fellow attendees and themselves as safe as possible during this period of increased transmission, masking is not required in the outdoor sections of the Greek Theatre at this time. Please note that per the Bay Area’s reinstated indoor masking mandates, masking will be required in all indoor spaces in the Greek Theatre, including restrooms.
At this time, the Greek Theatre is available at 100% capacity for Not Our First Goat Rodeo. While currently there are no state, municipal, or campus capacity restrictions on Cal Performances venues due to social distancing mandates, Cal Performances retains the ability through mobile ticketing to make necessary widespread changes to our venue configurations should current public health conditions and guidelines warrant reductions in available seating. Ticket holders will be notified via email should conditions change.
You will receive your mobile tickets by email (under the subject line of “Here are your Cal Performances Tickets”), or you can access your tickets any time online in your Cal Performances account.
Make sure to have your mobile ticket(s) on your mobile device ready for scanning prior to approaching the venue gates.
We suggest, if you ordered for multiple people, that your entire party enter together as it is difficult to separate mobile tickets in one order. You can try printing your tickets, however they are not formatted for printing and you may encounter issues.
Policy Changes and Refund Policy
We understand that these changes in policy may not be agreeable for everyone, including those who may have already purchased tickets. We greatly appreciate your understanding of our efforts to provide the best possible experience for the widest group of guests. We are happy to issue immediate refunds upon request for this performance if you are uncomfortable with these policies for any reason.
Thank you in advance for your help in partnering together for a safe return to live performance in our venues. Please watch your email in the coming days prior to the performance for additional health and safety information related to your Greek Theatre performance.