Policies

Cal Performances is committed to fostering an inclusive, welcoming, and safe environment for all. Our spaces are vital places of respite, openness, and utmost respect for one another and the experiences we gather in community to share. Thus, we have defined this agreement for our patrons, performers, volunteers, and staff. By engaging with the Cal Performances community—in person, online, or by phone—you are assenting to these agreements.

Behaviors that contribute to our community values include:

• Showing empathy, curiosity, and kindness
• Respecting differing perspectives and experiences
• Maintaining civility when communicating comments and concerns
• Being mindful of the well-being and enjoyment of those around you
• Respecting personal and physical boundaries

Behaviors that are not aligned with our community values include:

• Any form of discrimination or harassment based on personal characteristics
• Intentional disruption of events
• Offensive language
• Verbal or physical intimidation, threats, or harm
• Inappropriate physical contact
• Disregarding instructions given by Cal Performances staff members
• Disregarding venue policies, applicable University policies, laws, and governmental regulations

Cal Performances is committed to providing welcoming spaces conducive to inspiration, reflection, and joy. If you experience or witness inappropriate conduct or feel unsafe, please contact a staff member. Our staff are empowered to address behavior that does not adhere to these agreements. While we hope to reach positive resolutions whenever possible, we will take action to uphold our shared commitment to our community.

Artists, programs, and prices are subject to change without notice. All ticket sales are final. Every person, regardless of age, must have a ticket to enter the venue.

Discounts

Valid ID is required at the door of the performance for all discounted tickets. All discounts must be requested at the time of purchase. Discounts may not be applied retroactively; if you are expecting a discount to be available on the website but cannot locate it, please contact the Ticket Office before purchasing your tickets. Group discounts are not available online; please contact the Ticket Office directly.

Currency and Payment Methods

All ticket prices and fees are stated in U.S. Dollars. Cal Performances accepts the following methods of payment for internet orders: American Express, Visa, MasterCard, and Discover. All of the aforementioned as well as cash and personal checks* are accepted at the Ticket Office window.

*Checks are accepted no later than 10 days prior to the performance being purchased. Valid ID is required with checks; we do not accept third party checks.

Processing Fees

Tickets purchased via Cal Performances’ website for Cal Performances events are subject to a Service Fee of $15 per single ticket order (waived at the Zellerbach Hall Ticket Office window during regular business hours); and a $20 fee per subscription order regardless of order method. Tickets purchased via the tickets.berkeley.edu website may be subject to a per-order service fee and a per-ticket service fee, depending on the event. These fees help cover the cost of providing services by internet and phone, as well as the programs needed for digital order delivery.

Amount of Tickets Per Customer or “Ticket Limits”

When purchasing tickets for some events, you are limited to a specified number of tickets for each performance (also known as a “ticket limit”). If there is a ticket limit, it will be mentioned on the event page and is verified with every transaction. Please adhere to published ticket limits. Orders or additional orders that exceed the total ticket limit for the event will be canceled without notice. This policy is in effect to discourage unfair ticket buying practices.

Changed, Cancelled, and Postponed Events

Artists and programs are subject to change without notice. Refunds are issued only in the case of event cancellation. Handling fees are not refundable. The handling fees are not refunded in order to cover the expenses already incurred by Cal Performances in processing your original order. In the event of a performance cancellation or postponement, Cal Performances Ticket Office will make every effort to notify you in advance. Cal Performances will not be responsible for losses (monetary or otherwise) if we are unable to contact you in the event of performance cancellation or postponement.

Refunds, Exchanges, and Ticket Donations

Before purchasing tickets, carefully review your event and seat selection. All ticket sales are final. No refunds or returns are permitted, except in the case of event cancellation (see above), or pricing error (see below) . Tickets for Cal Performances’ events may be exchanged (fees may apply) or donated back to the organization based on the ticket Exchange and Donation policies which are outlined below Service fees not refundable. Tickets sold through the tickets.berkeley.edu site cannot be exchanged or donated. Tickets which have been lost, stolen, damaged, or destroyed cannot be exchanged or donated.

Billing Information Verification

Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Cal Performances Ticket Office will attempt to contact you using the information provided at the time of purchase. If Cal Performances is unable to reach you after its initial attempt, Cal Performances may cancel your order and may sell your tickets to another customer.

Pricing Errors

If the amount you pay for a ticket is incorrect—whether because of an error in a price posted on the website or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or pre-sale date, or you are able to order a ticket that was not supposed to have been released for sale—Cal Performances has the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply in the case of human error or a transactional malfunction of the website or other Cal Performances operated system.

Resale of Tickets

Ticket(s) purchased through the Cal Performances or tickets.berkeley.edu website may not be resold at above face value without the express written consent of Cal Performances.

Purchase of Tickets from Unauthorized Sources

Cal Performances assumes no liability for tickets purchased through unauthorized channels, including craigslist, eBay, StubHub, and other secondary market or ticket broker services. We strongly advise against purchasing tickets from any source other than the Cal Performances Ticket Office or websites, or an authorized third-party seller such as Goldstar Events or Tix Bay Area. Tickets purchased from unauthorized sources may be stolen, counterfeit, or otherwise compromised, and, if so, are not valid for event admission. If you are unsure if a ticket seller has been authorized to sell Cal Performances tickets, please contact the Ticket Office prior to purchasing from that source.

Ticket Exchanges

Exchanges are permitted for Cal Performances regular season fine arts events only and are subject to availability and the following conditions. There are no exchanges for rental or co-sponsored events. Please consult the Ticket Office before purchasing tickets if you are not sure which type of event you are purchasing.

All ticket exchanges are limited to performance date changes within the current Cal Performances season and may not be exchanged for tickets to a performance in a future season. Exchanges within the same performance are available only when upgrading price sections or purchasing additional tickets; fees may apply. For the protection of our patrons, only the purchaser on record is eligible to exchange tickets. Please have your tickets on hand when calling the Ticket Office to make an exchange, as we require certain information on the ticket to complete the exchange and do not hold tickets for exchanges. Lost, stolen, reprinted, or otherwise misplaced tickets cannot be exchanged.

Subscription Ticket Exchanges
There is no exchange fee charged for advance ticket exchanges by current Subscribers and Producer’s Circle Donors. Exchange requests must be received by the Ticket Office by the close of business the day prior to the performance from which tickets are being exchanged  in order to be considered “advance” .

Please note: While there is no exchange fee for advance subscription exchanges, price differences based on available seating or market pricing may apply. Subscribers who choose to exchange Series tickets receive the 10% Sub Add-On discount only, regardless of the discount received at the time of purchase.

CYO Subscribers may choose another performance at the time of the return in order to keep their original CYO discount, or place the money on their account to be used for a future performance in the current season at the Sub Add-On discount. Please note that funds placed on account and not used during the current season are forfeited.

On the day of the performance, subscription tickets may be exchanged for another event during the current season (subject to availability) up to one hour prior to curtain time with no exchange fee. After that time, ticket exchanges are not available, but you may donate your tickets back to Cal Performances up until curtain time. All patrons, including Subscribers, must choose another performance to exchange into at the time of the return for day–of-show exchanges.

Single Ticket Exchanges
Single ticket exchanges are available on a ticket-for-ticket basis only. Single ticket buyers must choose a new performance at the time of exchange.

There is a $5 per ticket fee for single ticket exchanges in advance (prior to the day of the performance), plus any difference in price between performances. Exchange requests must be received by the Ticket Office by the close of business the day prior to the performance from which you are exchanging in order to be considered “advance.”

There is a $10 per ticket fee for day-of-show single ticket exchanges, plus any difference in price between performances.

The exchange request must be received by the Cal Performances Ticket Office no later than three hours prior to show time. After that time, ticket exchanges are not available, but you may donate your tickets back to Cal Performances up until curtain time.

To make an exchange request, call the Ticket Office at 510.642.9988, or email ticketoffice@calperformances.org. Exchanges may also be made at the Ticket Office Window at Zellerbach Hall.

Cal Performances and Student Musical Activities (CPSMA) is committed to protecting the privacy and accuracy of your confidential information to the extent possible, subject to provisions of state and federal law. Other than as required by laws that guarantee public access to certain types of information, or in response to subpoenas or other legal instruments that authorize access, personally identifiable information is not shared without your permission.

Information Collected

CPSMA’s web site may collect personal information such as name, address, email address, telephone number(s), and/or performing arts interests. Furnishing the specifically designated information requested on our web ticket purchase or donation forms, including name, full address, email address, and credit card payment information is necessary for online purchase and to process all tax-deductible donations. Full name and address are also collected for purposes of fulfilling brochure requests via online form.

In addition, email addresses and performing arts interests are necessary to process all Email Club membership requests. Because our database is large and we have numerous name duplications (i.e. John Williams), we collect mailing addresses as well to enable us to match the correct email address and requested information with the correct name file (John Williams) in our database. Anyone can choose to be removed from our Email Club mailing list at any time.

CPSMA servers typically collect, at least temporarily, the following information: Internet Protocol (IP) address of computer being used; web pages requested; referring web page; browser used; date and time. CPSMA may collect statistics identifying particular IP addresses from which our websites are accessed.

Use of Collected Information

CPSMA may use personal information such as name as mailing address collected from websites for the purpose of future communication back to online enrollees, in order to keep you informed of additional CPSMA activities or other related types of events, but only if you are provided the opportunity to opt out of that type of use.

CPSMA may use personal information such as email address for the purpose of future communication back to online enrollees regarding a current or prior online purchase. With the exception of the initial confirmation email regarding an online purchase, you are given the opportunity to opt-out of any further business email communications from CPSMA.

Cal Performances only sends Email Club marketing communications and offers only to those who specifically opt-in to the service and submit their emails to us for that purpose. Anyone can choose to be removed from our Email Club mailing list at any time. We will not sell to, trade or share email addresses with companies or other organizations without your expressed permission.

UC Berkeley may use browser-IP-address information and anonymous-browser history to report information about site accesses and for profiling purposes. This information is generally used to improve Web presentation and utilization. The campus also may use IP address information for troubleshooting purposes.

CPSMA sites may use “cookies” in order to deliver web content specific to individual users’ interests or to keep track of online purchasing transactions. Sensitive personal information is not stored within cookies.

Access to Your Own Information

Questions regarding users’ rights to review, modify or delete their previously provided personal information should be directed to CPSMA via email at www@calperformances.org, US mail at 101 Zellerbach Hall, University of CA, Berkeley, Berkeley, CA 94720-4800, or via phone at 510.642.0212. Any disputes will be resolved under existing records regulations applicable to UC Berkeley.

Additional Information

For more detailed information about requirements for campus online activities see the e-Berkeley Policy section on Privacy and Confidentiality of Information.

Responsibility for Websites Linked to

While using a UC Berkeley website, you may encounter hypertext links to the pages of organizations not directly affiliated with UC Berkeley. UC Berkeley does not control the content or information practices of external organizations. We recommend you review the privacy statements of these organizations.