• Patrons scanning their tickets at the entrance to Zellerbach Hall

FAQs

Below are answers to some of our most frequently asked questions about everything from ticket policies to lost and found. If you don’t see your question here, please contact the Ticket Office and we’ll be happy to help.

General FAQs

Patrons may bring bags into the performance hall, but they must fit under the seat or on the patron’s lap. Patrons with large items, inclusive of, but not limited to, large backpacks, luggage, shopping bags, and other large packages that will not fit comfortably at the seat will be asked to check those items at coat check. Banners, flags, or other signage that might interfere with others’ ability to enjoy the performance are not allowed inside the performance venue, nor are bullhorns and other noisemaker devices. Weapons of any kind are strictly prohibited. All bags are subject to search before venue entry.

In addition to being one of the world’s finest presenters of the performing arts, Cal Performances also manages several of the stages on the UC Berkeley Campus, including Zellerbach Hall, Greek Theatre, and Wheeler Auditorium. These performance spaces are often rented out to other University groups and public organizations or event promoters throughout the year, including Bill Graham Presents, the Berkeley Symphony Orchestra, and many others. Some of these organizations also contract with Cal Performances’ Ticket Office on campus to sell tickets for their events as well.

Therefore, it’s highly possible that detailed information or ticket availability for a show (or other events such as UCB graduations!) you may have seen advertised as being presented “in association with Cal Performances” may not be available through our web site as the site is designed to provide only information and ticket sales for those events which make up Cal Performances’ annual performing arts season. Please check the tickets.berkeley.edu site to see if the event is listed and on sale there.

While all ticket sales are final, most tickets may be exchanged for another Cal Performances event or donated back to Cal Performances. Please see our exchange policies and ticket donations pages for more information.

Most tickets may be exchanged (certain restrictions apply). Please see our exchange policies and ticket donations pages for more information.

Because our artists, programs, number of performances and the venues vary greatly from season to season, it’s not possible for us to offer the same seats year after year.

There is no late seating permitted once the house doors close for any Cal Performances event. If the artist permits, and there is an intermission, our Audience Services staff will seat you at that time.

We have a live monitor in the lobby of Zellerbach Hall to watch the action on stage while you wait, but nothing compares to the real thing. Since parking can be difficult to find in Berkeley close to show time, we encourage patrons to arrive 30–40 minutes prior to an event to ensure that everyone is in their seat before the curtain rises.

Most performances are not recommended for children under the age of seven; please check with the Ticket Office if you are unsure if a performance is appropriate for younger audience members. As a courtesy to others, parents or guardians may be asked to remove children creating a disturbance during the performance. Please note: All patrons, regardless of age, must have a ticket to enter the theater.

Service fees partially underwrite the cost of providing services online and by phone, as well as programs needed for digital order delivery. There is a $15 per order service charge on single ticket purchases and there is a $20 service charge for all subscription orders. When purchasing single tickets in person at our Ticket Office during our regular office hours, the fee is waived. There are no per order fees associated with rush or UCB Student purchases.

To learn if we found your lost item, please fill out our form and someone will get back to you.

Lost & Found Policy: We hold items for 30 days and then non-valuables are donated to Goodwill. Valuables such as wallets, phones, and keys are held for 72 hours, then brought to UC Berkeley Police Department. Contact UCPD at 510.642.6760 after 72 hours.

Greek Theatre FAQs

Yes. Food concessions are located throughout the venue with an array of offerings and snacks, along with a wide variety of specialty drinks and refreshments.

You may bring in personal seat cushions, small food items, sealed water bottles, empty refillable water bottles and small personal bags and backpacks. We encourage you to dress in layers and bring reusable water bottles! Water refill stations are located on the middle concourse at the Greek.

For the comfort and safety of all, you may not bring lawn chairs or furniture. You may bring in personal seat cushions or seating, as long as they fit your personal space and lie flat on the ground (no legs, no hard structure). We encourage the same for the stone bench seating areas on both General Admission and reserved seating shows.

For the comfort and consideration of everyone, bundle up, not out! Small blankets are allowed, but must stay within your ticketed area, off walkways, and may not be used to hold extra spots. Venue staff reserves the right to have you fold or put away your blanket.

For the comfort and safety of everyone please do not bring in the following items:

  • Structured Stadium Chairs & Lawn Furniture
  • Strollers
  • Large Backpacks
  • Flags
  • Tobacco Products
  • Objects that can be used as projectiles, such as glow sticks and Poi Balls
  • Illegal substances
  • Alcohol (sold inside the venue)
  • Posters or Signs Larger than 8.5″x11″
  • Music Instruments
  • Sharpies, Markers, or any other items alike.
  • Wallet chains or spikes
  • Professional camera with detachable lens of any kind
  • Professional video or audio recording equipment, including GoPros
  • Weapons of any kind
  • Selfie sticks or handles
  • Tablets and iPads
  • Glass bottles, containers or cans
  • Fireworks
  • Balloons
  • Laser pointers
  • Large banners or posters
  • Skateboards, scooters or personal motorized vehicles
  • Pets (with the exception of service animals)
  • Drones
  • Umbrellas
  • Stickers
  • We reserve the right to prohibit additional items that may cause injury to others.

The Greek Theatre is a cashless venue. Credit cards, debit cards, and digital methods of payment are accepted at all points of sale. The Greek will provide a cash to debit card exchange for those who prefer to use cash. Cash to debit card exchange will be available at food concession stands and debit cards may be used everywhere inside the venue and beyond (wherever debit cards are accepted).

Yes, all patrons, regardless of age, must have a ticket to enter the venue. No strollers will be allowed, and we discourage any infants or babes in arms.

Yes, if there are still tickets available to purchase on the day of the event, you may purchase them in person. The ticket office at the Greek Theatre is open 2 hours prior to the event.

The Greek Theatre is located at 2001 Gayley Road Berkeley, CA

Directions and Parking >

Parking is limited in the areas surrounding the Greek Theatre and can be challenging. We recommend that you arrive early to give yourself plenty of time to find a place to park and the necessary time it will take to walk to the venue. The University operates all parking structures surrounding the Greek Theatre and they typically do not open until 5pm.

Parking Information >

We suggest you dress in layers as the summertime fog can roll in! All shows are all-weather events, and will go on rain or shine.

Unfortunately we do not have a coat check.

See the neighborhood page for some lodging recommendations.

We have restrooms located on the North and South sides of the venue along with on top of the lawn. There are gender neutral options available on the 2nd level of the plaza.

The doors typically open 90 minutes prior to show time, although this may vary from show to show.

No. The UC Berkeley campus is entirely tobacco-free. Please respect the regulations of the UC Berkeley campus and consider the environment and those around you as you are enjoying the show.

If you have lost an item, please email lostandfound@calperformances.org

You may bring point and shoot cameras (with no detachable lenses), but no professional cameras or recording devices will be allowed including GoPros. On occasion, the artist will request that no photos of any kind be taken and we ask that you respect their wishes and put away those cell phones!