What you need to know about Will Call, disability-related accommodations, ticket donations, lost or misplaced tickets, etc. Plus, answers to our most frequently asked questions about everything from ticket policies to “How come I can’t find the event I’m looking for on your site?”
Here are some answers to the questions we field the most. If you don’t see your question here, please contact us at email@example.com or firstname.lastname@example.org and we’ll be able to answer personally.
All venues are wheelchair accessible. Please contact the Ticket Office directly to purchase accessible seating. Persons who wish to request additional disability-related accommodations, including sign language interpreters, should contact the Ticket Office at 510.642.9988 at least two weeks in advance of the performance to ensure best possible arrangements. Patrons using a TTY, please contact us via California Relay Service by dialing 711 or (800) 735-2929.
Ticket orders received less than 10 days prior to the performance and all reprinted tickets will be held at Will Call, which opens one hour prior to curtain. Photo ID of original purchaser is required to pick up tickets at Will Call.
Alternate pick up names
For most performances, if you would like to have your tickets picked up at Will Call by another party, you may provide that party with a photocopy of your picture ID and a note authorizing said party to claim your tickets at Will Call. Please note that your guest will need to provide their photo ID as well. For some events (such as those with ticket limits or exclusive availability), alternate pick-up names may not be permitted; please check with the Ticket Office if you are unsure if your event qualifies. Please note that for the protection of our patrons, we can not accept alternate pick-up name requests by phone or e-mail.
Latecomers will be asked to wait in the lobby until intermission or an appropriate interval in the program, as designated by the artists. Please see Parking Alerts for event specific information that may assist you in arriving to the theater on time.
Lost or Misplaced tickets
Can’t find your reserved seat tickets? Call the Ticket Office at 510.642.9988 and we will have duplicate tickets waiting for you at Will Call. Reprints are free of charge for Producer’s Circle Donors and Subscribers. Single ticket reprints are $5 per order. Photo ID will be required for pick up; we do not mail reprinted tickets. General Admission tickets can not be reprinted. Lost, misplaced, or reprinted tickets can not be exchanged or donated.
Due to the nature of the performing arts, artists, and programs are subject to change without notice. Refunds are given only in the case of event cancellation. Handling fees not refundable. ALL TICKET SALES ARE FINAL.
Most performances are not recommended for children under the age of seven; please check with the Ticket Office if you are unsure if a performance is appropriate for younger audience members. As a courtesy to others, parents or guardians may be asked to remove children creating a disturbance during the performance. Please note: All patrons, regardless of age, must have a ticket to enter the theater.
If you unexpectedly cannot attend a performance, tickets may be returned to Cal Performances as a donation up until performance time. Ticket donations may be made over the telephone (510.642.9988) or in person during regular business hours. After regular business hours, ticket donations are accepted at the venue box office for that performance up until the performance begins. A receipt for your ticket donation will be mailed to you. Please note that receipts for donations made via telephone can not be issued until the tickets are received by the Ticket Office.
Cameras and recording devices are not permitted in any performance facility.
Lost and Found
To learn if we found your lost item, please fill out our form and someone will get back to you.
If you wish to have the Campus Escort Service provide you with an escort to your car following a performance, please notify the House Manager at the end of the performance.